Why do supermarkets persist with bad service?

It really isn’t that hard to provide good service when operating a supermarket yet my experience of supermarket shopping is one of constant disappointment.  A recent event where I found a 1 kg container of hummus was leaking is a very good example.  I purchased from Coles Northpoint in Warrnambool and living 30 minutes out of town (only shopping once or twice a week) it was wise to report it immediately.

This of course would only work if they answer the phone of which they did not.  Action plan two was to fill out the customer online contact form.  This required a lot of work including the barcode on the product and product description.  Three days later a reply stated they couldn’t help me because I hadn’t supplied the product size (which was in the heading – 1kg) or a barcode (which was entered and cannot be sent without filling in).  Lazy, incompetent service and didn’t even address the fact that calls were going unanswered at their store.

On my next visit I returned it to the store where the first person implied I had broken it later.  They brought a second person over who wanted to know if it was leaking why I didn’t bring it back straight away.  I explained the tyranny of distance’ the lack of the store answering the phone and a non existent customer service online.  They allowed me to get a replacement.

For a seven dollar product that was defective they cost me around two hours of effort made me feel they do not care about their customers at all and entered in a store return that bordered on rude.  The Cole’s management should hang their heads in shame. 

Will anyone even miss Google?

The same for Facebook as well. I don’t like Facebook, it’s owner or how it is used. Too many people trying to be a minor celebrity and giving frequent unwanted and incorrect comments on subjects they know nothing about. Even worse is that it is used as a platform for radical politicians and celebrities to push their idiotic ideologies.
Back to Google. It was a very good search engine before it became a greedy mega company totally interested in increasing profits and monopolising its market. Nowadays it is as simple as ABC. Like many people I have disliked Google’s attitude to web owners and the myriad of rules you are expected to know not to fall foul of them. Break their rules and your website can be banned. Many businesses have been destroyed overnight by this.
So how bad would it be if Google left? There are alternatives that could step in so I could search. It may be a little different but I would soon get used to it. Do the papers that have charged a fortune in the past for classifieds (they called classifieds their rivers of gold) deserve to be paid for their displays in searches and Google News. Certainly Not. They should be happy to be found. You only get a snippet of the article and have to subscribe to get the rest (although some give a few free per month). They should be happy for the exposure. I would.
Would I miss Google. Yes. Would I get around it. Certainly. Once again this whole thing feels like politicians looking after their mates once again.

Has Victoria killed off Landlords?

I have been a landlord for over 4 years. I can’t say it has been an enjoyable experience being a landlord and a property manager with call outs in the middle of the night, non paying tenants and being screamed at for no reason. But to put it bluntly we all have to make a living.
The Coronavirus moratorium was the nail in the coffin for me as a landlord. A slobby, abusive, slow paying tenant that had finally reached the end of their two year lease could finally be evicted in September and I could get on with selling the property. I couldn’t sell it with the tenant on the property as the place looks like a dump and they hurtle abuse during inspections. But with the Victorian government extending the moratorium to 12 months I am stuck with them for an extra 9 months.
Even though the moratorium ends in March you cannot give notice before which means they get another 2 to 3 months again and I have missed peak selling time. This person is working, financial, unaffected by the pandemic but still protected by the law. You can get around it but no-one wants to deal with VCAT.
The costs in maintaining a property can be high, the returns mediocre and the stress high. Unlike other businesses we can only write off $300 in capital gains per item unlike other businesses that can write off a new vehicle. Also the continuing increase of tenants rights and minimum standards will make low income housing unprofitable. If having low income housing with full insulation, low energy appliances and full gas and electricity inspections annual is so important for tenants then make it across the board for all housing. You cannot sell until a house meets that standard. That sounds fairer.
All of these extra expenses will drive up rents considerably pushing those it claims to protect out of the market. The cash in hand rentals for sub standard properties is big enough, this will only make it bigger.
How about someone looks after Landlords. Most are mum and dads or retirees. Not big business. Bring back criminal damage for where someone wrecks a property and make them pay. Give some decent write offs for business. As a manager of two properties (and maintenance) I cannot even claim car costs.
It will take me over 12 months to get out of being a landlord. I was originally selling one property to buy in a better location. Now I am out. If more people like me sell out to home owners will the government step up with housing. Of course not. That’s why they put so much on us.