Why do supermarkets persist with bad service?

It really isn’t that hard to provide good service when operating a supermarket yet my experience of supermarket shopping is one of constant disappointment.  A recent event where I found a 1 kg container of hummus was leaking is a very good example.  I purchased from Coles Northpoint in Warrnambool and living 30 minutes out of town (only shopping once or twice a week) it was wise to report it immediately.

This of course would only work if they answer the phone of which they did not.  Action plan two was to fill out the customer online contact form.  This required a lot of work including the barcode on the product and product description.  Three days later a reply stated they couldn’t help me because I hadn’t supplied the product size (which was in the heading – 1kg) or a barcode (which was entered and cannot be sent without filling in).  Lazy, incompetent service and didn’t even address the fact that calls were going unanswered at their store.

On my next visit I returned it to the store where the first person implied I had broken it later.  They brought a second person over who wanted to know if it was leaking why I didn’t bring it back straight away.  I explained the tyranny of distance’ the lack of the store answering the phone and a non existent customer service online.  They allowed me to get a replacement.

For a seven dollar product that was defective they cost me around two hours of effort made me feel they do not care about their customers at all and entered in a store return that bordered on rude.  The Cole’s management should hang their heads in shame. 

Every Tradie needs a Bluetooth Earmuff Headset

If you are using earplugs or an old set of earmuffs then you are well out of date. A good pair of earmuffs with bluetooth keeps you in the loop. I Have the Bullant ABA840 set and working hasn’t been better. Not only can I stream music from my phone but I can take calls at the tap of a button and the clarity is so good people don’t know I am not using the phone normally.
A good set of Bluetooth Earmuffs will connect to your phone for streaming music and answering calls as well as having an antenna to pick up both AM and FM radio. Better still you are not that tradie with blaring music that upsets both the owner and the neighbours.
You can pick up a pair for around a hundred dollars or less which is a great tax deductible asset. I have tried several types and settled on the Bullant brand although there are plenty of other good brands available. The worse pair I purchased were from Bunnings where no-one could hear me on calls and a part fell off. On returning them, the guy on the door stated he had tried two pairs and returned both as the both fell apart. Faulty run I suspect.
So basically I feel there is no better way to protect your hearing and keep in touch than a Bluetooth Earmuff Headset. Best thing I have bought in a long while.

Masks are back, really!

Walking around Warrnambool early this morning I was surprised to see around half the businesses with staff wearing masks. I was a little cofused as to why some businesses had instructed to wear masks while others did not. There was also a lot more people wearing masks in the street. I was not one of them.
On the way to Warrnambool I heard a guard at the quarentine centre in Melbourne had been infected and there would be a rollback of ristrictions – that was it. As it happens masks became compulsory again at 11.59 pm yesterday. No email, no push notice – no way of knowing. It’s no wonder so many people and businesses were using masks if the state government doesn’t send out a notice to do so.
It doesn’t help when businesses don’t inform you that a mask is needed. I walked into Rebel Sport at opening time where the only staff member was wearing a mask. Another two joined shortly all wearing masks. Two asked if I needed help. Neither mentioned I needed a mask. It only twigged as I was walking out when I heard them discussing compulsory masks.
I know many people won’t wear masks and get agressive but a simple reminder should not be that difficult. Either way the government could be a lot mor helpful if they sent out the changes before they happen.
An email arrived 24 hours later about wearing masks. 12 months on and emails take as long as regular mail. Need better and now.